Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Refund Policy
If for any reason you are not satisfied with an item purchased from Hyechotools website, you may return the product within 90 days for a full refund or exchange the same model product. The limited warranty term is 90-days beginning on the date of purchasing an order. You must provide a copy of your packing slip or order number with the item listed. Shipping and handling charges are nonrefundable.

Return by Mail

If returning by mail, please obtain a Return Authorization by contacting Customer Service at live chat or support@hyechotools.com, Monday - Friday, 9:00 am to 6:00 pm (China time (GMT+8)). Be prepared to provide your order number and a brief description of the reason for the return.

Return In-Store
Online purchases can be returned to our Hyechotools locial overseas warehouses for an exchange or refund within 90 days of your purchase. Just bring the item along with the order packing slip or order and we will gladly exchange or refund the purchase. If you do not have a proof of purchase, please obtain a Return Authorization by contacting Customer Service at support@hyechotools.com, Monday - Friday, 9am to 6pm (China time (GMT+8)). Be prepared to provide your order number and a brief description of the reason for the return.

Things to Know:
Merchandise may be returned within 90 days for a full refund or replacement, whichever you prefer, Shipping and handling charges are non-refundable
When returning an item to a store, you must provide a copy of your packing slip or order with the item listed. Due to safety hazards, items that use flammable liquids or gases, or contain hazardous materials cannot be returned through the mail – even if the item was drained of these materials. For safety reasons, certain products cannot be returned if opened – please call customer service at support@hyechotools.com.
Some items are subject to a re-stocking fee – see an associate for details
When returning an item to a store, the manager has the right to refuse returns of any item, at any time, for any reason.

RE-STOCKING FEES
A 20% re-stocking fee may apply to an item being returned. Items with a 20% re-stocking fee is subject to change at any time. See an associate for details or contact customer service at support@hyechotools.com.

The re-stocking fee will be waived if any of these conditions are met:

Item is unopened and in new condition
Item is exchanged for an upgraded product in the same category
Item is replaced under an Extended Service Plan
Item is replaced under manufacturer Warranty

BATTERY RECYCLING PROGRAM
Battery recycling policies and options vary by state. Find recycling information applicable to your state.
The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.
You have successfully subscribed!
This email has been registered